Health Focused Services and Selected
and facility capacity building (on-site, on-phone and online
accessible health care by developing organizational knowledge,
competencies, and updating or creating practices, processes
procedures that increase access.
Americans with Disabilities Act
physical, communication, and program access to facilitate offering
“equally effective services” for people with disabilities and
- This includes getting to, into, and through facilities
stops, parking, entrances, elevators, waiting areas, exam and procedure
of medical equipment including scales,
examination and treatment tables, X-ray machines, scanners and other
and diagnostic equipment.
facility modifications necessary to ensure effective placement and use
accessible medical equipment.
policies, procedures and process including:
and Transferring Patients
Aids and services such as alternative formats (Braille, large print,
Language interpreters, readers, assistance completing paperwork.
Patients and Visitors who are Deaf, Hard-of- Hearing and have Speech
Procurement, Planning and Replacement
enhancing communication access capacity (by
methods that are understandable and usable by people with reduced or no ability to: see, hear, read,
learn, move, speak, remember and understand. Offering health
useable and understandable formats helps to reach people with a broad
abilities, disabilities, ages, reading levels, learning styles,
native languages. It also promotes and improves health literacy.)
Products – films, video, etc
Computer Workstations and Communication
satisfaction surveys - infusing
physical, communication and program access ccontent
Literacy and Competency Training -
curriculum development and delivery focused on:
essential competencies needed to effectively provide services
training for subsets of employees (such as front office, public
services, and clinical staff).
patient and customer satisfaction;
staff effectiveness; and
savvy health care consumer skill sets workshops for people with
Selected Project descriptions and references
strategies for accessing quality care, knowledge of personal healthcare
and the ability to effectively communicate with health care providers,
be effective partners in their healthcare. Quality
preventive care and an emphasis on total wellness
are the focus
of a many of these workshops.
educational materials and instruction focused on supporting
skill sets for being an active partner in personal health care and belief
and confidence in their ability to:
- Achieve health and understand that health,
disability and/or chronic conditions can coexist!
skills in identifying
and communicating personal needs.
vocal and active participants in health care
with common barriers encountered at health care facilities.
understanding of health care needs and one’s responsibility to
needs, and take greater control of wellness and health services.
success in navigating the health care system.
and use accurate, trustworthy information to get questions answered.
unnecessary pain, discomfort, missing work and missing other important
and benefit from peer support.
effective communication strategies including:
and describing needed accommodations,
how to educate
providers about a disability(s).
of disability(s) and/or chronic conditions.
tools to help obtain, understand, maintain and
communicate medical history.
appropriate advocacy strategies.
the importance of timing of preventative screenings,
which may or may not need adjusting when taking into account specific
individual disability issues.
Selected Client List:
worked nationwide with a broad array
of organizations, including:
Alliance for Health
- Cal Optima
Health and Wellness
- Health Net
- L. A. Care
- Craig Hospital, Denver, CO
- Massachusetts General
- University of California, San
Department of Health Care Services
for Disease Control and Prevention Disability and Health Branch
of Health and Human Services
Institute on Disability and Rehabilitation Research
- New Jersey
Council on Developmental Disabilities
- New York
State Department of Health Disability and Health Program
- Health Care
- Robert Wood
and Training Centers
- Aging with
Disability, Aging with Spinal Cord Injury, Rancho Los Amigos National
Rehabilitation Center, Downey, CA
- Heath and
Wellness, Oregon Health Sciences University, Portland OR
Care, ILRU Houston, TX & National Rehabilitation Hospital,
Washington Hospital, Washington, DC
- Spinal Cord
Injury, Rancho Los Amigos National Rehabilitation Center, Downey, CA
| Emergency Work
| Emergenct Resources |
Organizations and Agencies
Foundation, Los Angeles, CA
on Accreditation of Rehabilitation Facilities (CARF), Tucson AZ
McIntosh Center, Anaheim, CA
Regional Center, Los Angeles, CA
Association For Centers For Independent Living
Rehabilitation Hospital, Washington Hospital, Washington, DC
Center on Physical Activity and Disability, University of Illinois at
- Mid Atlantic
Center and TransCen, Rockville, MD
Health Sciences University, Portland, OR
Bifida Association of America
© 1998 - 2016 June Isaacson
Kailes, Disability Policy Consultant, All Rights Reserved.
| Updated 01.6.16